FAQ Group: Services

Connecting services to your location

All services offered by WesTex connecting to your location through fiber use an Adtran connection box. DO NOT unplug any gray or white boxes with Adtran label on them. The box should also have an orange sticker saying to NOT Remove or Unplug the equipment.

Call before you dig

 Always call 811 to set up Dig Tess so lines can be marked prior to digging.

Why is a phone line required when I’m only interested in internet services?

Westex Telephone Cooperative, Inc. (Westex) is a rural telephone service provider regulated by the Public Utility Commission of Texas and the Federal Communications Commission. Westex receives high cost support and Texas Universal Service support based on the number of telephone lines served as well as the cost of providing those lines. Current law does not …

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