Customer Proprietary Network Information (CPNI)
Your privacy is important to us. Wes Tex Telephone
Cooperative, Inc. and WES TEX Telecommunications Ltd. respects and protects the
privacy of our customers. We carefully ensure the confidentiality of each
customer’s telephone account and calling information.
CPNI might include the type of line, technical
characteristics, class of service, current telephone charges, local and long-distance
billing records, directory assistance charges, usage data and calling patterns.
Information from details on a customer’s monthly billing to provide telephone
services is typically known as CPNI. Wes Tex does not sell CPNI in any form,
including billing records, types of service, and calling habits to third
parties. We do not use CPNI for marketing purposes, nor do we provide CPNI to
any third party or affiliate, except as required by law or in certain normal
courses of business, as explained below.
In some cases, we must disclose personal information to
comply with subpoenas or court orders. We may also use your information with a third-party
billing service as well as long distance service providers for services which
you have subscribed. We may provide CPNI to credit bureaus, or provide and/or
sell receivable to collection agencies to obtain payment for our products or
services. These third-party contractors have the same obligations as our
employees concerning the confidentiality of our customer information.
Wes Tex Family of Companies and its agents have
an obligation under federal law to treat all information that relates to your
CPNI, including your calling and billing information, in a confidential manner.
If you have questions or concerns regarding this
information, please contact us by calling our business office at (432)756-3393.