Services
Connecting services to your location
All services offered by WesTex connecting to your location through fiber use an Adtran connection box.
DO NOT unplug any gray or white boxes with Adtran label on them. The box should also have an orange sticker saying to NOT Remove or Unplug the equipment.
Call before you dig
Always call 811 to set up Dig Tess so lines can be marked prior to digging.
E-mail setup
Please call (432) 268-8800
Can I keep my current phone number?
Please call our office to see if your current number is eligible to port 432-756-3393
How long will it take to get service once I fill out the Agreement?
WesTex strives to complete your service request as promptly as possible. Sometimes we may have construction to be able to get you the best service possible for your area. Please call our office for any questions.
What services does WesTex provide?
Phone, Fiber Internet, Wireless Internet, & TV*
*Services available in select areas
Why is a phone line required when I’m only interested in internet services?
Westex Telephone Cooperative, Inc. (Westex) is a rural telephone service provider regulated by the Public Utility Commission of Texas and the Federal Communications Commission. Westex receives high cost support and Texas Universal Service support based on the number of telephone lines served as well as the cost of providing those lines. Current law does not provide those types of support for Internet-only lines. A rural Westex customer can have an Internet-only line, but the regulations require that Westex charge what it actually costs to provide that service, which is currently more than $200.00 per month.
Assistance
Assistance in Calling (for all calls)
Dial 0 for the Operator
Long Distance Directory Assistance
- For local numbers not found in this directory: dial 1 + Area Code + 555-1212
- For other numbers within your area code and for numbers outside your area code: dial 1 + Area Code + 555-1212
- Inward WATS (800) numbers dial 1 + 800 + 555-1212
Local Directory Assistance
Dial 1 + 411
Assistance
If you have trouble with your service you reach us at the following numbers:
- Big Spring: (432) 263-0091
- Stanton: (432) 756-3826
If you need to subscribe to new services with us for your home or business, transfer service to a different address, discuss your bill or even have your service disconnected, please feel free to contact us at either of the numbers listed above.
Are you planning on digging around your home or business? See Underground Cable Locating Service
Billing
How do I pay my bill?
We have several options to pay your bill:
- 24/7 Pay by phone 833-890-9220
- Call 432-756-3826
- https://westex.smarthub.coop/
- Coop mailing – PO Box 280 Stanton, TX 79782
- Telecom mailing – PO Box 1329 Stanton, TX 79782
- 711 Scurry Big Spring, TX 79720
- 1500 W Business 20 Stanton, TX 79782
Why is my bill prorated?
We bill a month in advance. Depending on when you are actually connected, your bill may show more than 1 months’ worth of service, this is why we require the first month up front.
Capital Credits
Wes-Tex Telephone Cooperative, Inc. is a member-owned cooperative. On a calendar year basis, the Cooperative calculates the amount of regulated net income to allocate to its members by subtracting expenses related to providing telephone, Internet and other regulated services from related revenues for those services. Each member is allocated a portion of the regulated net income based a ratio of the amount each member is billed for telephone and internet service compared to the total of all members’ telephone and internet service billings for the calendar year. Each member’s allocated portion is called patronage capital credits (“Capital Credits” or “Patronage Capital”). Each member’s capital credits are recorded in individual accounts until such time as the board of directors determines it is feasible to retire capital credits and that such retirements are permitted by the Cooperative’s bylaws and any loan covenants that may be in effect. The annual patronage capital statements sent to members are not an immediate promise to refund capital credits, nor are they a bill that the members owe.
The capital credit allocation from a cooperative providing telephone service to rural areas, such as WTTC, is not taxable income to the member receiving the allocation. The cash redemption/retirement of the capital credit allocation, on the other hand, does generate taxable income for business accounts but not for person/residential accounts.
Is there an early termination fee?
Please contact WesTex to review your account services.
Can the due date of my bill be changed?
No.
When are the bills due?
Westex Telephone Cooperative bills are due on or around the 16th of every month. Westex Telecom bills are due on or around the 23rd of every month.
Internet
My Internet is not working. What do I do?
Please follow the instructions at Internet Troubleshooting page.
What Internet speed do I need?
The picture below provides a guide to the devices you might need to consider when requesting Internet access. All these devices will generate Internet traffic from within your residence.
Router
What router can I use?
Westex will rent a managed router for $9.99/month with a 12 Months minimum contract. A cancellation fee of $75 is applied if contract stopped sooner.
The router service fee applies for as long as the router is in use.
However, you can also purchase your own. If you choose to purchase your own, please call our office so we can authenticate your router.
Can I use my own router?
Yes, please have your Wifi router during your install.
