Service and Billing Establishing or Transferring Phone Service

  • To establish or transfer new residential phone service, please call your local service office.
  • To establish or to transfer new business phone services, call or visit your local service office.

To enable us to process your order to establish phone service, we will need to know your complete address, and how you want to be listed in the directory. We also need to know about previous telephone service in your name, and other credit information. We will ask for identification, and a number where you can be reached either at work or through a friend or relative until your service is established.

Installation Rates

Installation rates will vary with the needs of your service. There are many steps involved in installing your phone service, but not every customer needs each step. The amount of work needed to install phone service for you will depend on the type of facilities and service you want.

Deposit Policy

Customers may be asked to pay a deposit to establish telephone service. The amount of your deposit is determined when you apply for service.

You Will Be Billed For Changes In Your Service

All changes, except termination of service, require a service charge. The amount you are charged depends on the type of change requested. Consult your service representative for different services.

How, When & Where To Pay Your Bill

Your payment due date appears to the left of the amount due on page 1 of your statement. Your payment is considered past due if not received by this date.

You can mail your payment or pay your bill at your local service office. You can save time if you use your payment portion of your bill when paying in person.

Error On Your Bill

If you have a question on your bill, call your local service representative. Explain the possible error to the representative who will help you. If the error cannot be resolved, please pay the undisputed charges on time so you’ll maintain a good payment record while the problem is being investigated.

Paying The Bill On Time, So Your Service Will Not Be Disconnected

If your payments are not received by the due dates, or you do not meet your mutually agreed upon payment arrangements, your telephone service may be disconnected.

How To Get Your Service Restored

How To Get Your Service Restored All past charges must be paid before your service can be reconnected, and you will be charged a restoral fee. You may be asked to pay a deposit.

Service Descriptions

Basic local service allows you unlimited local calling each month.

Extended Local Calling Service (ELCS) allows unlimited local calling to certain additional exchanges.