FAQs

Services

What do I need to know about connecting services to my location?

What services does Wes-Tex provide?

Can I keep my current phone number?

How long will it take to get service once I fill out the Agreement?

Why is a phone line required when I’m only interested in internet services?

Wes-Tex Telephone Cooperative, Inc. (Wes-Tex) is a rural telephone service provider regulated by the Public Utility Commission of Texas and the Federal Communications Commission.

Wes-Tex receives high-cost support and Texas Universal Service support based on the number of telephone lines served as well as the cost of providing those lines. Current law does not provide those types of support for Internet-only lines.

A rural Wes-Tex customer can have an Internet-only line, but the regulations require that Wes-Tex charge what it actually costs to provide that service, which is currently more than $200 per month.

Who do I call if I’m planning on digging around my home or business?

What about email setup?

Assistance

How can I receive assistance in calling (for all calls)?

What do I dial for long distance directory assistance?

What about local directory assistance?

Who do I contact if I have trouble with my service?

If you have trouble with your service you reach us at the following numbers:

Stanton: (432) 756-3826

If you need to subscribe to new services with us for your home or business, transfer service to a different address, discuss your bill, or even have your service disconnected, please feel free to contact us at either of the numbers listed above.

Are you planning on digging around your home or business? Call 811 Before You Dig.

Billing

How do I pay my bill?

Why is my bill prorated?

Is there an early termination fee?

Can the due date of my bill be changed?

When are the bills due?

Internet

My Internet is not working. What do I do?

What Internet speed do I need?

Router

What router can I use?

Can I use my own router?

Services

Assistance

Billing

Internet

Router

Stanton Office

Mailing Address

Contact Us

Office Hours

Email

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