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FAQs
Services
What do I need to know about connecting services to my location?
All services offered by Wes-Tex connecting to your location through fiber use an Adtran connection box.
Do not unplug any gray or white boxes with Adtran label on them. The box should also have an orange sticker saying to not remove or unplug the equipment.
What services does Wes-Tex provide?
Phone, Fiber Internet, Wireless Internet*
*Services available in select areas
Can I keep my current phone number?
Please call our office to see if your current number is eligible to port: (432) 756-3393
How long will it take to get service once I fill out the Agreement?
Wes-Tex strives to complete your service request as promptly as possible. Sometimes we may have construction to be able to get you the best service possible for your area. Please call our office for any questions.
Why is a phone line required when I’m only interested in internet services?
Wes-Tex Telephone Cooperative, Inc. (Wes-Tex) is a rural telephone service provider regulated by the Public Utility Commission of Texas and the Federal Communications Commission.
Wes-Tex receives high-cost support and Texas Universal Service support based on the number of telephone lines served as well as the cost of providing those lines. Current law does not provide those types of support for Internet-only lines.
A rural Wes-Tex customer can have an Internet-only line, but the regulations require that Wes-Tex charge what it actually costs to provide that service, which is currently more than $200 per month.
Wes-Tex receives high-cost support and Texas Universal Service support based on the number of telephone lines served as well as the cost of providing those lines. Current law does not provide those types of support for Internet-only lines.
A rural Wes-Tex customer can have an Internet-only line, but the regulations require that Wes-Tex charge what it actually costs to provide that service, which is currently more than $200 per month.
Who do I call if I’m planning on digging around my home or business?
Always call 811 to set up Dig Test so lines can be marked prior to digging. Visit the Texas 811 – Call Before You Dig website.
What about email setup?
Please call (432) 268-8800 for information.
Assistance
How can I receive assistance in calling (for all calls)?
Dial 0 for the Operator
What do I dial for long distance directory assistance?
- For local numbers not found in this directory: dial 1 + Area Code + 555-1212
- For other numbers within your area code, and for numbers outside your area code: dial 1 + Area Code + 555-1212
- Inward WATS (800) numbers: dial 1 + 800 + 555-1212
What about local directory assistance?
Dial 1 + 411
Who do I contact if I have trouble with my service?
If you have trouble with your service you reach us at the following numbers:
Stanton: (432) 756-3826
If you need to subscribe to new services with us for your home or business, transfer service to a different address, discuss your bill, or even have your service disconnected, please feel free to contact us at either of the numbers listed above.
Are you planning on digging around your home or business? Call 811 Before You Dig.
Stanton: (432) 756-3826
If you need to subscribe to new services with us for your home or business, transfer service to a different address, discuss your bill, or even have your service disconnected, please feel free to contact us at either of the numbers listed above.
Are you planning on digging around your home or business? Call 811 Before You Dig.
Billing
How do I pay my bill?
Pay by phone (833) 619-0793
Call (432) 756-3826
Pay Online via SmartHub
Co-op mailing
PO Box 280 Stanton, TX 79782
Telecom mailing
PO Box 1329 Stanton, TX 7978
Office locations
1500 West Business 20 Stanton, TX 79782 (Directions to Office)
Call (432) 756-3826
Pay Online via SmartHub
Co-op mailing
PO Box 280 Stanton, TX 79782
Telecom mailing
PO Box 1329 Stanton, TX 7978
Office locations
1500 West Business 20 Stanton, TX 79782 (Directions to Office)
Why is my bill prorated?
We bill a month in advance. Depending on when you are actually connected, your bill may show more than 1 months’ worth of service, this is why we require the first month upfront.
Is there an early termination fee?
Please contact Wes-Tex to review your account services.
Can the due date of my bill be changed?
No.
When are the bills due?
Wes-Tex Telephone Cooperative bills are due on or around the 16th of every month.
Wes-Tex Telecom bills are due on or around the 23rd of every month.
Wes-Tex Telecom bills are due on or around the 23rd of every month.
Internet
My Internet is not working. What do I do?
Please follow the instructions on our Internet Troubleshooting page.
What Internet speed do I need?
The picture below provides a guide to the devices you might need to consider when requesting Internet access. All these devices will generate Internet traffic from within your residence.
Router
What router can I use?
Wes-Tex will rent a managed router for $9.99. per month with a 24-month minimum contract. A cancellation fee of $150 is applied if the contract is stopped sooner. The router service fee applies for as long as the router is in use.
However, you can also purchase your own. If you choose to purchase your own, please call our office so we can authenticate your router.
However, you can also purchase your own. If you choose to purchase your own, please call our office so we can authenticate your router.
Can I use my own router?
Yes, you can use your own router. In order for your router to work, you will need to call in to the office, (432) 756-3393, to have it authenticated. After hours, press “2” for technical support to have a ticket created. If you have requested a new install, and have your Wi-Fi router at the time our technician is at your premises, they can authenticate the new router on-site.