Billing Resources

How, When, & Where To Pay Your Bill

Your payment due date appears to the left of the amount due on page 1 of your statement. Your payment is considered past due if not received by this date.

You can mail your payment or pay your bill at your local service office. You can save time if you use the payment portion of your bill when paying in person.

Error On Your Bill

If you have a question on your bill, call customer services at (432) 756-3826. Explain the possible error to the representative who will help you. If the error cannot be resolved, please pay the undisputed charges on time so you’ll maintain a good payment record while the problem is being investigated.

Avoiding Disconnection

Pay your bill on time so your service will not be disconnected. If your payments are not received by the due dates, or you do not meet your mutually agreed upon payment arrangements, your service may be disconnected.

How To Get Your Service Restored

All past charges must be paid before your service can be reconnected, and you will be charged a reconnect fee. You may be asked to pay a deposit.

Service Descriptions

• Basic local service allows you unlimited local calling each month.
• Extended Local Calling Service (ELCS) allows unlimited local calling to certain additional exchanges.