Font Size:
Print
Archives FAQs
What about local directory assistance?
Dial 1 + 411
Who do I contact if I have trouble with my service?
If you have trouble with your service you reach us at the following numbers: Stanton: (432) 756-3826 If you need to subscribe to new services with us for your home or business, transfer service to a different address, discuss your…
How do I pay my bill?
Pay by phone (833) 619-0793 Call (432) 756-3826 Pay Online via SmartHub Co-op mailing PO Box 280 Stanton, TX 79782 Telecom mailing PO Box 1329 Stanton, TX 7978 Office locations 1500 West Business 20 Stanton, TX 79782 (Directions to Office)
Why is my bill prorated?
We bill a month in advance. Depending on when you are actually connected, your bill may show more than 1 months’ worth of service, this is why we require the first month upfront.
Is there an early termination fee?
Please contact Wes-Tex to review your account services.
Can the due date of my bill be changed?
No.
When are the bills due?
Wes-Tex Telephone Cooperative bills are due on or around the 16th of every month. Wes-Tex Telecom bills are due on or around the 23rd of every month.
My Internet is not working. What do I do?
Please follow the instructions on our Internet Troubleshooting page.
What Internet speed do I need?
The picture below provides a guide to the devices you might need to consider when requesting Internet access. All these devices will generate Internet traffic from within your residence.
What router can I use?
Wes-Tex will rent a managed router for $9.99. per month with a 24-month minimum contract. A cancellation fee of $150 is applied if the contract is stopped sooner. The router service fee applies for as long as the router is…