Fiber Internet Battery Backup

Backup Power Notice

Note to Wes-Tex customers served by a Fiber to the Home plan that does not directly power your voice service: This fiber technology has power limitations. Limitations of your service are described below.

What Are the Power Limitations?

  • If your home phone service is provided with our state-of-the-art fiber optic network, it requires electric power to operate.
  • When your commercial power is interrupted your voice service will switch to a battery backup.
  • Wes-Tex provides battery backup as part of your service, but the power does not last indefinitely and must be maintained.

What Your Backup Battery Can & Can’t Do for You

  • The battery backup provided by Wes-Tex must be kept connected to a power source so that it maintains a charge. This will allow you to continue to use your home voice services during a power outage.
  • The battery provided by Wes-Tex is expected to last at least 8 hours on standby power.
    • The backup battery should give you approximately 6 hours of talk time.
  • Cordless phones, home security systems, the internet, medical monitoring devices, routers, and other equipment are not powered by the Wes-Tex battery backup during a power outage.
    • If you want these devices to operate during an outage, purchase a separate battery backup designed to support that equipment.

Instructions for Proper Care & Use of Your Battery

  • Our service technician will provide you with verbal on-site instructions that will include proper operation of the battery backup to ensure that it will function as needed during a power outage.
  • Because environmental factors, such as temperature, can also shorten the battery’s life, Wes-Tex technicians will make every effort to install the battery backup in a location at your premise that stays above 41°F and below 104°F.
  • The battery backup provided to you by Wes-Tex will last approximately 5 years. Wes-Tex will maintain and replace it should it stop working.
  • If your services stop working, your battery backup starts beeping, or the green light is out, please verify that it is plugged into an electrical outlet.
  • If your services are not restored, or the beeping continues, please call our business office at (432) 756-3393.